Frequently Asked Questions (FAQ)
What shipping methods are available?
We offer fast and reliable shipping across the United States.
- Flat shipping rate: $8 per order
- Currently, we do not ship to U.S. military bases
We apologize for any inconvenience this may cause.
How long will it take to receive my package?
Estimated delivery time within the U.S. is 5–8 business days.
Please note that delivery times may be slightly delayed during peak seasons or holidays.
Do you ship internationally?
No, at this time Sewing Primer only ships within the United States.
What payment methods are accepted?
We currently accept PayPal.
When placing an order, you will be redirected to PayPal to securely complete your payment.
Is buying online safe?
Yes, your privacy and security are very important to us.
We do not sell, rent, or share your personal information with any third parties.
For more details, please review our Privacy Policy on our website:
🌐 https://sewingprimer.com/
Can I change my order after placing it?
Unfortunately, we do not support order changes or exchanges once an order has been placed.
Please carefully review all details (size, design, quantity, and shipping address) before confirming your order.
Can I cancel my order?
Yes, you may cancel your order within 6 hours of placing it.
- After this time, the order may already be in processing or shipped.
- A 10% cancellation fee will be applied to cover processing and transaction costs.
To request a cancellation, please contact us at:
📧 [email protected]
Can I return or request a refund?
Yes, returns and exchanges are accepted within 30 days of delivery.
- No restocking fees apply
- Customers are responsible for return shipping costs
What is the return policy time frame?
Our return policy is valid for 30 days after delivery.
After 30 days, the order is considered accepted and no refunds will be issued.
For more details, please refer to our Returns & Refunds Policy on our website.
I haven’t received my package. What should I do?
If your tracking status shows “delivered” but you haven’t received your package:
- Check around your home or with neighbors
- Contact the shipping carrier listed in your shipping confirmation email
- If the issue persists, contact us at:
📧 [email protected]
Our support team will assist you as soon as possible.